Shipping & returns
Shipping
We process all orders within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Times
- Local Shipping: 2–5 business days
- International Shipping: 5–10 business days (depending on destination)
Once your order has been dispatched, you will receive a confirmation email with tracking information, where available.
Shipping Fees
Shipping charges are calculated during checkout based on your delivery address and selected shipping method.
Order Tracking
After your order is shipped, you'll receive a tracking number via email. You can use this tracking information to monitor your shipment until it reaches your doorstep.
Returns
We accept returns within 10 days of receiving your order, provided the item:
- Is unused and in its original condition.
- Includes all original packaging and accessories.
- Is accompanied by proof of purchase.
Items that show signs of use, damage, or missing components may not qualify for a refund.
Refunds
Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be issued to the original payment method.
- Processing typically takes 5–10 business days, depending on your payment provider.
Exchanges
If you receive a defective or damaged item, please contact our support team within 7 days of delivery. We'll arrange a replacement or exchange as quickly as possible.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Downloadable or digital products
- Clearance or final sale items
- Personalized or custom-made products